Haularo Acceptable Use Policy

This policy applies to everyone who uses Haularo — customers, their staff and drivers, and invited partner users. It is part of the Terms of Service.

You may not use Haularo to

• break the law, or help anyone else do so;
• commit freight fraud, including double brokering, impersonating a carrier or broker, or issuing false rate confirmations or invoices;
• falsify hours-of-service, inspection, maintenance, accident or driver-qualification records, or pressure a driver to violate safety rules;
• harass, threaten or discriminate against anyone, including through driver messages;
• upload malware, or files or EDI designed to harm the Service or anyone receiving them;
• store full Social Security numbers, payment card numbers or health records beyond the dates and results the Service is designed to hold;
• collect information about people without the notice and consent the law requires, including tracking a driver’s location outside work;
• infringe anyone’s intellectual property or privacy.

You may not

• probe, scan or test the security of the Service without our written permission — report vulnerabilities to ⟦security contact email⟧ instead;
• try to reach another company’s data, bypass access controls or rate limits, or share credentials or API keys with another company;
• scrape the Service or access it by automated means other than the documented API;
• overload the Service or interfere with other customers’ use of it;
• try to make the AI features produce harmful output or reveal other customers’ information;
• resell the Service or use it to build a competing product.

What we do

We may investigate suspected violations and, depending on their seriousness, warn, restrict or suspend the users or accounts involved, remove content, and report illegal activity to the authorities. Report abuse to ⟦abuse contact email⟧.